The CAPA (Corrective Action Preventive Action) Module enables you to investigate the cause of each non-conformance by analyzing all relevant processes, work operations, quality records and customer complaints. After identifying the non-conforming lots, the system enables you to document the relevant production and quality information including the production time interval, the specific production machine and the types of non-conformities. In addition, the system also allows you to document the appropriate CAPA plans and the relevant process and control mechanism to counter the problem. This will assist manufacturers to systematically eliminate the cause of non-conformities and thus prevent their recurrence.

The CAPA Module manages corrective actions based on the requirements of the 8D Problem Solving Process. It assists to ensure that :

• Problems (including nonconformities) are identified and investigated;
• Root causes are identified;
• Corrective and preventive actions are identified and implemented; and
• Actions are tracked and their effectiveness is verified.

The CAPA Module tracks corrective and preventive action procedures from initiation to closure based on the following inputs :

• Complaints / incidents
• Out of specifications
• Deviation / Non-conformances
• Defects and others